Cohesity NPS Score Hits 91 – What’s Next?

By Andrew Dobrov • August 13, 2019

Some talk about a 90 Net Promoter Score (NPS) as an invisible barrier that you can get close to but never beyond. The reasoning is simple – it requires an unusual sense of enthusiasm, optimism, and mutual respect between customers and businesses that goes well beyond basic satisfaction.

We have always been proud of our NPS score, which historically trends in the high 80s. But then we crossed 90 late last year. Then we landed on (and have sustained!) 91 for the past three months. This is virtually unheard of and we will never take that for granted.

We constantly look for ways to improve the customer experience through proactive support, case deflection, and self service tools – but there is always more we can do. Our mission is to deliver an unprecedented support experience. We will keep working on our customer-first approach and raising the bar – and customers will let us know if we’re on the right track.