WHOA.com Delivers Reliable Enterprise-Class Data Management to SMB Customers

Service Provider Achieves High ROI with Cohesity

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At a Glance

At WHOA.com, end customer success speaks the loudest when it comes to the value of implementing Cohesity as a managed data protection service. The provider delivers solutions to approximately 150 customers and is backing up more than 20PB of customer data.

Challenges

In order to support its large and diverse customer base, WHOA.com looked to evolve its existing data management infrastructure which had become unreliable and difficult to manage.

Solution

Following a successful PoC, WHOA.com decided to implement Cohesity to not to not only replace and consolidate its previous six data protection solutions to a single platform, but also offer cloud backup and recovery services to its customers using Cohesity DataPlatform and Cohesity DataProtect.

Results

WHOA.com was able to eliminate 15U of rack storage space in its own data center, delivering tremendous cost savings. Ongoing OpEx expenses for maintenance on legacy backup systems were eliminated, and the company realized significant cost benefits from eliminating physical storage.

Overview

WHOA.com is a leader in next-generation secure cloud solutions. WHOA.com, and its family of companies, have over 25 years of managed IT experience, with a proven track record of success deploying enterprise solutions. The service provider offers a comprehensive portfolio of best-in-class secure cloud services for business including Infrastructure as a Service (IaaS), Cloud Storage, Disaster Recovery, Security, and Compliance. As a secure cloud provider, WHOA.com offers solutions to meet ISO 27001:2013, HIPAA, and PCI DSS compliance.

Challenges

WHOA.com is based in Hollywood, Florida, with data center locations in Miami, FL, Las Vegas, NV and Grand Rapids, MI, enabling the cloud-focused service provider to serve the entire United States, with an emphasis on SMB customers, including financial services and healthcare. While enterprise customers get a lot of attention, WHOA.com brings expertise to build fully compliant cloud solutions for SMB customers who are up against the same government-mandated compliance issues and are seeking products and tools similar to the enterprise on a smaller scale. This is where a service provider such as WHOA.com can be particularly valuable. The provider delivers solutions to approximately 150 customers and is backing up more than 20PB of customer data.

In order to support its large and diverse customer base, WHOA.com looked to evolve its existing data management infrastructure which had become unreliable and difficult to manage. At the time of evaluating new solutions, WHOA.com also acquired another service provider that offered Business Continuity and Disaster Recovery (BCDR) services, which added to the number of infrastructure point solutions across the company. The IT team desired to consolidate from six separate solutions onto a single data management platform. After evaluating numerous options, WHOA.com elected to do a Proof-of-Concept (PoC) with Cohesity to test peak workload performance, reliability, and API integration with its proprietary cloud infrastructure.

WHOA.com required the following capabilities in a data management solution:

  • A single, reliable web-scale platform for global data management
  • Multi-tenancy support to enable Backup-as-a-Service across hundreds of customers
  • Simplified management to easily productize vendor solution into service offerings
  • Ability to protect a wide range of workloads, including NFS shares and SQL direct backups

Solution

Following a successful PoC, WHOA.com decided to implement Cohesity to not only replace and consolidate its previous six data protection solutions to a single platform, but also offer cloud backup and recovery services to its customers using Cohesity DataPlatform and Cohesity DataProtect.

As a result, today WHOA.com offers SYNC, a proprietary managed backup and DR service based on the Cohesity platform. Across all its clusters, the company protects more than 450TB of physical data, expanding to more than 20PB of logical data.

The company is currently piloting some other use cases for Cohesity, including the possibility of using the Cohesity Runbook application for workflow automation. This would enable WHOA.com to further simplify disaster recovery to the cloud, assembling and orchestrating recovery workflows in a logical order, with easy drag and drop processes. WHOA.com will also look at integrating with VMware vCloud Director for multi-tenancy and self-service in the near future. Additional services such as Object and File Shares-as-a-Service and Ransomware Protection-as-a-Service are also in the works. WHOA.com is also considering the idea of using Cohesity DataPlatform for sensitive data scanning for compliance-centric customers, as well as Cohesity CloudArchive for additional long-term retention data management functionality.

The simplicity, ease of use and management, and reliability of Cohesity’s data management platform helped our company become more efficient, better able to handle scale, and to avoid service disruptions that were a frequent occurrence with our previous legacy solution. We finally found the ‘configure it, set it, and forget it’ solution at WHOA.com that we were looking for across our platforms. On top of all that, achieving high ROI was the icing on the cake.”

– Brock Mowry, Chief Technologist

Results

At WHOA.com, end customer success speaks the loudest when it comes to the value of implementing Cohesity as a managed data protection service. Customer highlights include:

  • the Salvation Army, USA Central Territory, who has achieved the reliability and speed required, with back up of more than 110 VMs in a single job completing overnight, which was not possible with their earlier solution.
  • DR tests at a Midwest Medical School took more than 24 hours previously but are now achieved under an hour with Cohesity.
  • Another customer that manages manufactured housing communities touts the instant volume mount capabilities of Cohesity and is now able to back up its EMC Isilon platform with ease.
  • A Midwest service provider turned to WHOA.com to back up VMs, allowing them to respond to restore requests quickly, which was previously problematic and time-consuming. The company also consolidated technical staff, freeing them up to work on more strategic initiatives rather than just troubleshooting.

In addition, WHOA.com was able to eliminate 15U of rack storage space in its own data center, delivering tremendous cost savings. Ongoing OpEx expenses for maintenance on legacy backup systems were eliminated, and the company realized significant cost benefits from eliminating physical storage.

“We were very happy with the deduplication and compression ratio that we were seeing in our backup jobs with Cohesity. There was night and day difference from our previous vendor, where we would be lucky if we even saw 2x deduplication ratio. With Cohesity, we saw around 50x deduplication ratio across our three data centers in the United States, and in our customer environments. We saw our own backup windows shrink considerably, and in addition, incremental backups throughout the day or throughout the lifecycle of the backup were significantly faster,” adds Mowry.

WHOA.com realized the following benefits with Cohesity including:

  • A single platform that allows predictable data capacity requirements, impressive speed for backup and recovery, and multi-tenancy support
  • Near elimination of customer service disruption from VM stun because of superior and robust Cohesity architecture
  • Deduplication and compression of more than 50x leading to higher efficiency and speed and significant cost savings
  • CapEx and OpEx cost reduction, including eliminating maintenance costs for multiple legacy providers and reduced footprint for superior ROI

Related Use Cases & Workloads

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Backup Your Secondary Data

Cohesity works seamlessly with the widest variety of enterprise IT environments so you can do more with your data.

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