From a successful rollout to ongoing maintenance, Cohesity’s Services and Maintenance Program is designed with your IT environments in mind. Leverage our highly experienced global team to help you move forward with confidence, as you deploy and maintain your Cohesity hyperconverged secondary storage environment.

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Premium Support

Support Hours

24×7 Year Round

Length of Service

One to Five Years

Parts Delivery

Next-Business Day1
and Four Hours2

Software Upgrade


Supported Products

Cohesity C2000 and C3000,
Cohesity DataPlatform3, Cohesity DataProtect3, Cloud Archive and Cloud Tier

Method of Access
Response Method


Remote Support


Initial Response Time

P1 Errors: One Hour
P2 Errors: Two Hours
P3 Errors: Four Hours

Click here to review Cohesity agreements.

1 - Based on Continental US, Hawaii, Alaska and most of Europe. Best effort for Rest of the World.
2 - Available in selected locations. Please contact your dedicated Cohesity sales rep for more details.
3 - Including Virtual Edition and Cloud Edition


Contact Cohesity support at




Belgium +32 102 80 124
Finland +358 13 7291315
Denmark +45 89877252
Italy +39 010 8481333
Luxembourg +35 227861459
Spain +34 828 685 000
Sweden +46 11 8000932
United Kingdom +44 (0)113 8681096


India +91 80 67347095
Japan +81 6 4560 2923