• What We Do
    • Overview

      Overview

      Cohesity eliminates mass data fragmentation by consolidating silos onto a single, easy-to-manage software-defined platform.

    • Solving Mass Data Fragmentation

      Solving Mass Data Fragmentation

      Mass data fragmentation is the ever-growing proliferation of data across different infrastructure silos, locations, clouds, and copies. Resulting data is:

      • Fragmented
      • Inefficient
      • Dark

      Mass Data Fragmentation

      Read the infographic
  • Products
    • Helios

      Helios

      A multicloud data platform that provides a comprehensive range of data management services, available on-premises or from the cloud.

        • One platform
        • Unified data management
        • Delivered the way you want

      Helios Datasheet

      Read more Helios login
    • DataProtect

      DataProtect

      Simplify your data protection, ensure recovery, and defend against ransomware with a modern, hyperscale solution.

      DataProtect Datasheet

      Learn more
    • SmartFiles

      SmartFiles

      Transform your NAS and improve data reduction while lowering TCO with our easy to manage, scale-out file and object services solution.

      • Advanced sliding window and cross-volume dedupe
      • High compression
      • Small file optimization

      SmartFiles Solution Brief

      Learn more
    • SiteContinuity

      SiteContinuity

      Automated disaster recovery failover and failback orchestration strengthens business continuity strategies. Get always-on accessibility without adding infrastructure silos, operational complexity or cost.

      SiteContinuity Solution Brief

      Learn more
    • Marketplace

      Marketplace

      Defend against cyberthreats and speed access to insights with apps from Cohesity and industry partners.

      • Analytics
      • Compliance
      • Data recovery and migration
      • Malware defense

      Get apps
    • Certified Platforms

      Certified Platforms

      Confidently run Cohesity software in your data center, in the cloud, or at the edge with certified solutions from Cohesity and our partners.

  • Solutions
  • Customers
    • Index

      Customers

      Discover what customer-centric means at Cohesity. Learn why enterprises worldwide choose Cohesity to transform their data management.

      Schneider Electric

      Read the story
  • Company
    • About

      About

      Imagine combining the best values, people, and technology in the world to transform data management. That’s what we’ve done at Cohesity. Join us on our journey to simplify how organizations manage data to unlock tremendous value for their businesses.

      Mohit Aron on Why Cohesity

      Watch video
    • News & Events

      News & Events

      Get the latest information about Cohesity, our events, and webinars.

      Cohesity Announces Strategic Collaboration with AWS to Deliver Comprehensive Data Management as a Service

      Read more
    • Team

      Team

      From the Executive Staff to the Board of Directors and Advisors, the team at Cohesity has deep roots in leading technology companies.

    • Careers

      Careers

      Interested in working with best-in-class talent, and groundbreaking technology? Learn more about working at Cohesity.

    • Executive Briefing Center

      Executive Briefing Center

      Meet with us in a personalized virtual environment to understand how Cohesity can fit your business needs.

    • Contact Us

      Contact Us

      Want to learn more about Cohesity from our sales experts? Send us your contact information and we’ll be in touch.

  • Resources
  • Blogs
  • Partners
  • Support
  • Developer
  • Marketplace
  • Helios Login
  • Contact us
parallax img

Experience You Can Count On

Consolidate silos. Integrate with the cloud. Deploy, and maintain the only web-scale solution solving mass data fragmentation. Move your digital transformation strategy forward. Cohesity experts are at your service. Engage in person or browse our self-service resources including our robust knowledge base.

arrowPremium Support Brief

Premium Technical Support

We understand you're busy so when something you're using doesn't work quite right, our experts are here to help you fix it fast.

Around-the-Clock Response

Ask questions. Get answers. Cohesity’s support hours are 24/7, guaranteeing a rapid response to all of your support inquiries.

Communication Your Way

Access us from anywhere. Cohesity will respond the way you want to hear from us—phone, web, email, even IM.

Flexible-Length Contracts

Team with us to ensure successful rollout. Add ongoing maintenance. Cohesity offers one-to-five-year contracts to meet your business needs.

Feature & Maintenance Release Access

Take advantage of rapid releases. A Cohesity premium support contract ensures you always have access to our newest software features.

Proactive Escalation & Monitoring

Accelerate resolution. Cohesity’s initial response time guarantee for P1 errors is one hour. P2 and P3 error response times are two and four hours, respectively.

Parts Delivery

Get the parts you need, when you need them. Cohesity agreements specify delivery schedules ranging from hours to the next business day.

I don’t normally indicate 10’s, however, your team has exceeded most vendor’s support services that I have experienced in the 43 years I’ve been in this game. Excellent work, keep it up!

Network Engineer, Large Regional Hospital

Cohesity support is the ABSOLUTE BEST I have ever received in my 20 years of IT experience. It’s like you have a Cohesity support agent in your data center. You can’t go wrong with their speed and efficiency. Thanks!

Infrastructure Engineer, Large Medical Device Company

We experienced a dramatic performance increase with Cohesity and always had a fantastic experience with its support team.

— Rael Mussell, VP Infrastructure, Credit Acceptance

Enhanced Services

TAM Service

Accelerate success. Cohesity TAMs share deep industry and product knowledge plus best-practice insights from global deployments to reach your business outcomes.

Learn more

Platinum Service

Get the most from your Cohesity investment. Receive additional, focused attention from a designated support engineer to achieve your strategic goals.

Learn more

Installation and Node Add Services

Accelerate your time to value, by deploying and integrating DataPlatform, Cloud Edition or Virtual Edition into your environment. Pre-site planning, on-site installation, and configuration of cluster to be ready to “create protection jobs".

Learn more

Quick Start Service

Choose up-to 4 supported workloads for integration and data protection on Cohesity Data Platform. Our consultants configure these workloads for data services and data protection for applications.

Learn more

Resident Service

Leverage a Cohesity Resident Engineer to provide data protection services, perform upgrades, address any issues and optimize performance across your enterprise Cohesity environment.

Learn more

Custom-Scoped Consulting Services

Cohesity Custom-Scoped Consulting services can help you plan and execute all aspects of integration within your environment, including: Data Migration, Custom Reporting, Scripting, and Automation.

Learn more

Global Technical Support Numbers

Americas

Main Support Line

1-855-784-2293
1-919-521-5916

US Federal

1-202-470-1821
(For existing qualified US Federal Customers)

EMEA

Austria

+43 (800) 2222784

Belgium

+32 (10) 80070161

Denmark

+45 80705409

Finland

+358 (8) 00412915

France

+33 (8) 01840001

Germany

+49 (80) 00008311

Italy

+39 (800) 729000

Ireland

+353 (18) 00851066

Luxembourg

+352 80027090

Netherlands

+31 (20) 2993046

Norway

+47 (80) 024522

Spain

+34 (900) 818055

Sweden

+46 (20) 791979

Switzerland

+41 (80) 0562697

Turkey

+90 2169002967

United Kingdom

+44 (800) 0318634

APAC

Australia

+61 (1) 800519653

Indonesia

+62 78033212236

Japan

+81 0 120925761

Malaysia

+60 1800819422

New Zealand

+64 (8) 00453681

Philippines

+63 180013220251

Singapore

+65 8003211163

Thailand

+66 1800013211

India

000 8000501898
Mobile within India

0000 8000501898
Landline within India

Vietnam

+84 12280941

Our Motto: Customers First

Cohesity’s internal obsession with customer satisfaction has been recognized externally. We received an unprecedented 100 NPS for exceptional customer service and for two consecutive years were awarded the NorthFace ScoreBoard Award for exceeding customer expectations.

arrowGlobal Support & Services Handbook

Resources

Solution Briefs

Premium Support
gray-background
page

Credit Acceptance
Unprecedented 100 Net Promoter Score
Blog

Unprecedented 100 Net Promoter Score
View all Resources

Engage with Our Experts

Cohesity service and support pros help you simplify secondary data and applications, saving you time for innovation.

arrowContact us
Green Pattern