Consolidate silos. Integrate with the cloud. Deploy, and maintain the only web-scale solution solving mass data fragmentation. Move your digital transformation strategy forward. Cohesity experts are at your service. Engage in person or browse our self-service resources including our robust knowledge base.
We understand you're busy so when something you're using doesn't work quite right, our experts are here to help you fix it fast.
Ask questions. Get answers. Cohesity’s support hours are 24/7, guaranteeing a rapid response to all of your support inquiries.
Access us from anywhere. Cohesity will respond the way you want to hear from us—phone, web, email, even IM.
Team with us to ensure successful rollout. Add ongoing maintenance. Cohesity offers one-to-five-year contracts to meet your business needs.
Take advantage of rapid releases. A Cohesity premium support contract ensures you always have access to our newest software features.
Accelerate resolution. Cohesity’s initial response time guarantee for P1 errors is one hour. P2 and P3 error response times are two and four hours, respectively.
Get the parts you need, when you need them. Cohesity agreements specify delivery schedules ranging from hours to the next business day.
Network Engineer, Large Regional Hospital
Infrastructure Engineer, Large Medical Device Company
— Rael Mussell, VP Infrastructure, Credit Acceptance
Accelerate success. Cohesity TAMs share deep industry and product knowledge plus best-practice insights from global deployments to reach your business outcomes.
Get the most from your Cohesity investment. Receive additional, focused attention from a designated support engineer to achieve your strategic goals.
Accelerate your time to value, by deploying and integrating DataPlatform, Cloud Edition or Virtual Edition into your environment. Pre-site planning, on-site installation, and configuration of cluster to be ready to “create protection jobs".
Choose up-to 4 supported workloads for integration and data protection on Cohesity Data Platform. Our consultants configure these workloads for data services and data protection for applications.
Leverage a Cohesity Resident Engineer to provide data protection services, perform upgrades, address any issues and optimize performance across your enterprise Cohesity environment.
Cohesity Custom-Scoped Consulting services can help you plan and execute all aspects of integration within your environment, including: Data Migration, Custom Reporting, Scripting, and Automation.
(For existing qualified US Federal Customers)
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Cohesity’s internal obsession with customer satisfaction has been recognized externally. We received an unprecedented 100 NPS for exceptional customer service and for two consecutive years were awarded the NorthFace ScoreBoard Award for exceeding customer expectations.
Cohesity service and support pros help you simplify secondary data and applications, saving you time for innovation.