85+

Net Promoter
Score

7+

Years winner of the NorthFace Scoreboard Award for Excellence

Premium technical support

We know you’re busy, so when something doesn’t work quite right, our experts are here to help you fix it, fast.

Around-the-clock
response 24/7

You have questions. We have answers. Our 24/7 support guarantees a rapid response to your support inquiries.

Access anywhere

Cohesity will respond the way you prefer: phone, web, email, and IM.

Flexible contract lengths

We offer one-to-five-year contracts to meet your business needs.

Release access

Take advantage of rapid releases by accessing our newest software features.

Response time guarantee

Initial response time for a P1 error is one hour. Two and four hours for P2 and P3.

Parts delivery

Get the parts you need when you need them, from hours to the next business day.

Global technical support numbers

Enhanced Services

Enhanced Services
  • Hardware Installation
  • Installation and implementation bundles
  • DataProtect
  • SmartFiles (File and object)
  • Data security
  • Operational support services
  • Custom scoped services
.

PS-Install & PS-Install Robo

Efficient and seamless installation by Cohesity Advanced Services Consultants.

.

PS-Node Add

Addition of up to 4 nodes to an existing Cohesity cluster.

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PS-Hardware Refresh

PS Hardware Refresh - end-of life cluster hardware replacement service.

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DataProtect JumpStart

Software installation and choice of three supported workloads for DataProtect implementation.

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SmartFiles Smart Start Service

Use the PS SmartStart Service to have a SmartFiles cluster (file & object) installed and configured.

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Cohesity Cloud Services Deployment

Deploy and configure Cohesity Cloud Services environment, includes successful backup of workloads and restore validation.

.

Quick Start Service

This datasheet provides an overview of Cohesity Advanced Services – Data Protection Quick Start service.

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NAS File Migration Service

NAS File Migration Service - SmartFiles Cluster Implementation and data migration (SM, MD, LG tier) of SMB & NFS files from legacy appliance onto Cohesity

.

Cohesity Cloud Services

Deploy and configure Cohesity Cloud Services environment, includes successful backup of workloads and restore validation.

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FortKnox Deployment

Vault data for up-to-3 clusters to Cohesity FortKnox as part of this service.

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DataHawk Deployment

Deploy and configure the Cohesity DataHawk solution onto an existing physical cluster.

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Security Health Check

Professional Services Cluster Security Health Check, scored findings and remediation recommendations on up to 5 clusters.

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Security Subscription Service

Quarterly PS Security Health Check, scored findings and recommendations. Limited cyber-event cluster recovery services on up-to-5 clusters.

.

TAM

The Cohesity Technical Account Manager (TAM) Support Service helps ensure enterprise customers get the highest possible value from their Cohesity investment.

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Platinum

The Cohesity Platinum Service includes both a Cohesity Designated Support Engineer (DSE) and a Cohesity Technical Account Manager (TAM).

.

Residency

Our Resident Engineers act an extension of your team providing and maintaining operational consistency of your Cohesity environment.

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Data sheet

Our team will help you plan and execute all aspects of integration within your environment.

Nasdaq Logo Color
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With Cohesity, we’re doing more with less. As SaaS, it saves us from the monthly drill of patching servers and applications, freeing our people’s time for higher-value work. The total Cohesity experience — security options, SaaS model, and support — was just what we’d hoped for. If we went back in time, we’d make the same decision.”

Mike Viola Headshot

Mike Viola

Principal Technologist, Nasdaq

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quote_icon

In my 25-year IT career, Cohesity gave me the best ever help setting up the product. Unlike other vendors, Cohesity didn’t just hand me a 200-page manual. Instead they scheduled a couple of two-hour sessions and got it done. My rep was patient, intelligent, and could not have done a better job.”

Michael Stegall

IT Director, Eurecat

Stage2Data Logo
quote_icon

Cohesity support is immensely fast, and we get to the right people, right away. Out of our group of data vendors, which is fairly extensive, Cohesity delivers the best support. It sets the tone for the experience and creates loyalty across my team."

Stephen Pyott

Chief Revenue Officer, Stage2Data

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I don’t normally indicate 10’s, however, your team has exceeded most vendor’s support services that I have experienced in the 43 years I’ve been in this game. Excellent work, keep it up!"

Network Engineer

Large Regional Hospital

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Cohesity support is the ABSOLUTE BEST I have ever received in my 20 years of IT experience. It’s like you have a Cohesity support agent in your data center. You can’t go wrong with their speed and efficiency. Thanks!"

Infrastructure Engineer

Large Medical Device Company

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We experienced a dramatic performance increase with Cohesity and always had a fantastic experience with its support team."

Rael Mussell

VP Infrastructure, Credit Acceptance

Resources

Learn more
resource
Solution Brief
Premium Support
Learn more
resource
Case Study
Credit Acceptance Increases Backup Speed by 18x While Reducing TCO by 70%
Learn more
resource
Blog
Unprecedented 100 Net Promoter Score
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