We know you’re busy, so when something doesn’t work quite right, our experts are here to help you fix it, fast.
You have questions. We have answers. Our 24/7 support guarantees a rapid response to your support inquiries.
Cohesity will respond the way you prefer: phone, web, email, and IM.
We offer one-to-five-year contracts to meet your business needs.
Take advantage of rapid releases by accessing our newest software features.
Initial response time for a P1 error is one hour. Two and four hours for P2 and P3.
Get the parts you need when you need them, from hours to the next business day.
Efficient and seamless installation by Cohesity Advanced Services Consultants.
NAS File Migration Service - SmartFiles Cluster Implementation and data migration (SM, MD, LG tier) of SMB & NFS files from legacy appliance onto Cohesity
Deploy and configure Cohesity Cloud Services environment, includes successful backup of workloads and restore validation.
Deploy and configure the Cohesity DataHawk solution onto an existing physical cluster.
Professional Services Cluster Security Health Check, scored findings and remediation recommendations on up to 5 clusters.
Quarterly PS Security Health Check, scored findings and recommendations. Limited cyber-event cluster recovery services on up-to-5 clusters.
The Cohesity Technical Account Manager (TAM) Support Service helps ensure enterprise customers get the highest possible value from their Cohesity investment.
The Cohesity Platinum Service includes both a Cohesity Designated Support Engineer (DSE) and a Cohesity Technical Account Manager (TAM).
Our Resident Engineers act an extension of your team providing and maintaining operational consistency of your Cohesity environment.