Solution Briefs
Premium Support
Support and Enhanced Services
Engage with our technical experts about your secondary data and applications
Experience You Can Count On
Deploy and maintain your hyperconverged secondary storage environment with confidence. Move your data center and cloud strategy forward. Cohesity experts are at your service. Engage in person or browse our self-service resources including our robust knowledge base.
Premium Technical Support
We understand you're busy so when something you're using doesn't work quite right, our experts are here to help you fix it fast.
Around-the-Clock Response
Ask questions. Get answers. Cohesity’s support hours are 24x7, year round, guaranteeing a rapid response to all of your support inquiries.
Communication Your Way
Access us from anywhere. Cohesity will respond the way you want to hear from us—phone, web, email, even IM.
Flexible-Length Contracts
Team with us to ensure successful rollout. Add ongoing maintenance. Cohesity offers one-to-five-year contracts to meet your business needs.
Feature & Maintenance Release Access
Take advantage of rapid releases. A Cohesity premium support contract ensures you always have access to our newest software features.
Proactive Escalation & Monitoring
Accelerate resolution. Cohesity’s initial response time guarantee for P1 errors is one hour. P2 and P3 error response times are two and four hours, respectively.
Parts Delivery
Get the parts you need, when you need them. Cohesity agreements specify delivery schedules ranging from hours to the next business day.
We experienced a dramatic performance increase with Cohesity and always had a fantastic experience with its support team.
— Rael Mussell, VP Infrastructure, Credit Acceptance
Enhanced Services
Technical Account Manager (TAM) Service
Accelerate success. Cohesity TAMs share deep industry and product knowledge plus best-practice insights from global deployments to reach your business outcomes.
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Platinum Service
Get the most from your Cohesity investment. Receive additional, focused attention from a designated support engineer working in concert with your TAM to achieve your strategic enterprise goals.
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Installation Services
Our Installation Service accelerates your time to value, deploying and integrating the Cohesity DataPlatform into your environment quickly and according to best practices. This service covers pre-site planning, on-site installation, and configurations.
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Quick Start Service
This service provides VMware, SQL, and Oracle workload configuration. Our consultants configure and integrate workloads for data services and data protection for applications.
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Resident Service
Leverage a Cohesity Resident Engineer to provide data protection services, perform upgrades, address any issues and optimize performance across your enterprise Cohesity environment.
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Global Technical Support Numbers
Americas
Main Support Line
1-855-784-2293
1-919-521-5916
US Federal
1-202-470-1821
(For existing qualified US Federal Customers)
EMEA
Austria
+43 (800) 2222784
Belgium
+32 (10) 80070161
Denmark
+45 80705409
Finland
+358 (8) 00412915
France
+33 (8) 01840001
Germany
+49 (80) 00008311
Italy
+39 (800) 729000
Ireland
+353 (18) 00851066
Luxembourg
+352 80027090
Netherlands
+31 (20) 2993046
Norway
+47 (80) 024522
Spain
+34 (900) 818055
Sweden
+46 (20) 791979
Switzerland
+41 (80) 0562697
Turkey
+90 2169002967
United Kingdom
+44 (800) 0318634
APAC
Australia
+61 (1) 800519653
Indonesia
Coming Soon
Japan
+81 0 120925761
Malaysia
+60 1800819422
New Zealand
+64 (8) 00453681
Philippines
+63 180013220251
Singapore
+65 8003211163
Thailand
+66 1800013211
India
000 8000501898
Mobile within India
0000 8000501898
Landline within India
Vietnam
Coming soon
Our Motto: Customers First
Cohesity’s internal obsession with customer satisfaction has been recognized externally. For two consecutive years, we are privileged to have been awarded the NorthFace ScoreBoard Award from Omega Management Group Corp for exceeding customer expectations.
Resources
Engage with Our Experts
Cohesity service and support pros help you simplify secondary data and applications, saving you time for innovation.
