We know you’re busy, so when something doesn’t work quite right, our experts are here to help you fix it, fast.
You have questions. We have answers. Our 24/7 support guarantees a rapid response to your support inquiries.
Cohesity will respond the way you prefer: phone, web, email, and IM.
We offer one-to-five-year contracts to meet your business needs.
Take advantage of rapid releases by accessing our newest software features.
Initial response time for a P1 error is one hour. Two and four hours for P2 and P3.
Get the parts you need when you need them, from hours to the next business day.
Network Engineer, Large Regional Hospital
Infrastructure Engineer, Large Medical Device Company
Rael Mussell, VP Infrastructure, Credit Acceptance
A designated primary point of contact coordinates your long-term support needs.Learn more
Received additional, focused attention from a designated support engineer.Learn more
Efficient and seamless installation by Cohesity Advanced Services Consultants.Learn more
Choose up to four supported workloads for integration and protection.Learn more
Resident Engineers provide assistance and knowledge transfer to operational staff.Learn more
Help you plan and execute all aspects of integration within your environment.Learn more
Provide seamless onboarding to ensure you are starting on the right foot.Learn more
Customer obsession is a Cohesity core value, and our mission is to always deliver exceptional support. We’re very proud of our 90+ Net Promoter Score (NPS) and having won the NorthFace Scoreboard award for excellence five years in a row.