Solution Briefs
Premium Support
Support and Enhanced Services
Engage with our technical experts to overcome your data management challenges.
Experience You Can Count On
Consolidate silos. Integrate with the cloud. Deploy, and maintain the only web-scale solution solving mass data fragmentation. Move your digital transformation strategy forward. Cohesity experts are at your service. Engage in person or browse our self-service resources including our robust knowledge base.
Premium Technical Support
We understand you're busy so when something you're using doesn't work quite right, our experts are here to help you fix it fast.
Around-the-Clock Response
Ask questions. Get answers. Cohesity’s support hours are 24/7, guaranteeing a rapid response to all of your support inquiries.
Communication Your Way
Access us from anywhere. Cohesity will respond the way you want to hear from us—phone, web, email, even IM.
Flexible-Length Contracts
Team with us to ensure successful rollout. Add ongoing maintenance. Cohesity offers one-to-five-year contracts to meet your business needs.
Feature & Maintenance Release Access
Take advantage of rapid releases. A Cohesity premium support contract ensures you always have access to our newest software features.
Proactive Escalation & Monitoring
Accelerate resolution. Cohesity’s initial response time guarantee for P1 errors is one hour. P2 and P3 error response times are two and four hours, respectively.
Parts Delivery
Get the parts you need, when you need them. Cohesity agreements specify delivery schedules ranging from hours to the next business day.
We experienced a dramatic performance increase with Cohesity and always had a fantastic experience with its support team.
— Rael Mussell, VP Infrastructure, Credit Acceptance
Enhanced Services
TAM Service
Accelerate success. Cohesity TAMs share deep industry and product knowledge plus best-practice insights from global deployments to reach your business outcomes.
Platinum Service
Get the most from your Cohesity investment. Receive additional, focused attention from a designated support engineer to achieve your strategic goals.
Installation and Node Add Services
Accelerate your time to value, by deploying and integrating DataPlatform, Cloud Edition or Virtual Edition into your environment. Pre-site planning, on-site installation, and configuration of cluster to be ready to “create protection jobs".
Quick Start Service
Choose up-to 4 supported workloads for integration and data protection on Cohesity Data Platform. Our consultants configure these workloads for data services and data protection for applications.
Resident Service
Leverage a Cohesity Resident Engineer to provide data protection services, perform upgrades, address any issues and optimize performance across your enterprise Cohesity environment.
Custom-Scoped Consulting Services
Cohesity Custom-Scoped Consulting services can help you plan and execute all aspects of integration within your environment, including: Data Migration, Custom Reporting, Scripting, and Automation.
Global Technical Support Numbers
Americas
Main Support Line
1-855-784-2293
1-919-521-5916
US Federal
1-202-470-1821
(For existing qualified US Federal Customers)
EMEA
Austria
+43 (800) 2222784
Belgium
+32 (10) 80070161
Denmark
+45 80705409
Finland
+358 (8) 00412915
France
+33 (8) 01840001
Germany
+49 (80) 00008311
Italy
+39 (800) 729000
Ireland
+353 (18) 00851066
Luxembourg
+352 80027090
Netherlands
+31 (20) 2993046
Norway
+47 (80) 024522
Spain
+34 (900) 818055
Sweden
+46 (20) 791979
Switzerland
+41 (80) 0562697
Turkey
+90 2169002967
United Kingdom
+44 (800) 0318634
APAC
Australia
+61 (1) 800519653
Indonesia
+62 78033212236
Japan
+81 0 120925761
Malaysia
+60 1800819422
New Zealand
+64 (8) 00453681
Philippines
+63 180013220251
Singapore
+65 8003211163
Thailand
+66 1800013211
India
000 8000501898
Mobile within India
0000 8000501898
Landline within India
Vietnam
+84 12280941
Our Motto: Customers First
Cohesity’s internal obsession with customer satisfaction has been recognized externally. We received an unprecedented 100 NPS for exceptional customer service and for two consecutive years were awarded the NorthFace ScoreBoard Award for exceeding customer expectations.
Engage with Our Experts
Cohesity service and support pros help you simplify secondary data and applications, saving you time for innovation.
