Premium Technical Support and Enhanced Services

Premium Technical Support

We know you’re busy, so when something doesn’t work quite right, our experts are here to help you fix it, fast.

Around-the-Clock Response 24/7

You have questions. We have answers. Our 24/7 support guarantees a rapid response to your support inquiries.

Access Anywhere

Cohesity will respond the way you prefer: phone, web, email, and IM.

Flexible Contract Lengths

We offer one-to-five-year contracts to meet your business needs.

Release Access

Take advantage of rapid releases by accessing our newest software features.

Response Time Guarantee

Initial response time for a P1 error is one hour. Two and four hours for P2 and P3.

Parts Delivery

Get the parts you need when you need them, from hours to the next business day.

“With Cohesity, we’re doing more with less. As SaaS, it saves us from the monthly drill of patching servers and applications, freeing our people’s time for higher-value work. The total Cohesity experience — security options, SaaS model, and support — was just what we’d hoped for. If we went back in time, we’d make the same decision.”

Mike Viola, Principal Technologist, Nasdaq

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“In my 25-year IT career, Cohesity gave me the best ever help setting up the product. Unlike other vendors, Cohesity didn’t just hand me a 200-page manual. Instead they scheduled a couple of two-hour sessions and got it done. My rep was patient, intelligent, and could not have done a better job.”

Michael Stegall, IT Director, Eurecat

"Cohesity support is immensely fast, and we get to the right people, right away. Out of our group of data vendors, which is fairly extensive, Cohesity delivers the best support. It sets the tone for the experience and creates loyalty across my team."

Stephen Pyott, Chief Revenue Officer, Stage2Data

"I don’t normally indicate 10’s, however, your team has exceeded most vendor’s support services that I have experienced in the 43 years I’ve been in this game. Excellent work, keep it up!"

Network Engineer, Large Regional Hospital

"Cohesity support is the ABSOLUTE BEST I have ever received in my 20 years of IT experience. It’s like you have a Cohesity support agent in your data center. You can’t go wrong with their speed and efficiency. Thanks!"

Infrastructure Engineer, Large Medical Device Company

"We experienced a dramatic performance increase with Cohesity and always had a fantastic experience with its support team."

Rael Mussell, VP Infrastructure, Credit Acceptance

Enhanced Services

Technical Account Manager

Platinum Service

Installation Services

Quick Start

Resident Service

Custom-Scoped Consulting Services

Customer Success Managers

Our Motto: Customers First

Customer obsession is a Cohesity core value, and our mission is to always deliver exceptional support. We’re very proud of our 85+ Net Promoter Score (NPS) and having won the NorthFace Scoreboard award for excellence 7 years in a row.

Support and Enhanced Services