From a successful rollout to ongoing maintenance, Cohesity’s Services and Maintenance Program is designed with your IT environments in mind. Leverage our highly experienced global team to help you move forward with confidence, as you deploy and maintain your Cohesity hyperconverged secondary storage environment.
Premium Support
Support Hours
24×7 Year Round
Length of Service
One to Five Years
Parts Delivery
Next-Business Day1
and Four Hours2
Software Upgrade
Included
Supported Products
Cohesity C2000 and C3000,
Cohesity DataPlatform3, Cohesity DataProtect3, Cloud Archive and Cloud Tier
Method of Access
Response Method
Telephone/Web/Email
Remote Support
Included
Initial Response Time
P1 Errors: One Hour
P2 Errors: Two Hours
P3 Errors: Four Hours
Click here to review Cohesity agreements.
Click here to review Cohesity's EOS and EOL policy
1 - Based on Continental US, Hawaii, Alaska and most of Europe. Best effort for Rest of the World.
2 - Available in selected locations. Please contact your dedicated Cohesity sales rep for more details.
3 - Including Virtual Edition and Cloud Edition
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“We have had great support while we test new features and receive frequent upgrades that address issues we bring up. It is refreshing to have support listen to our suggestions and see this materialize in an update that comes out”
Mike Franklin, Sr. VSE
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“Cohesity support team is awesome, fast to respond and always helpful”
Idar Stilluf Karlsen, IT Infrastructure Engineer
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“The Cohesity Support team have been great and are always quick to respond and resolve any issues…”
Eric Zuspan, Sr. Administrator
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“The support team is quick and professional and responsive. Keep it up!”
Pinchas Zerbib, Sr. IT Manager
Contact Cohesity support at support@cohesity.com
Americas
+1-855-9COHESITY
EMEA
Belgium +32 102 80 124
Finland +358 13 7291315
Denmark +45 89877252
Italy +39 010 8481333
Luxembourg +35 227861459
Spain +34 828 685 000
Sweden +46 11 8000932
United Kingdom +44 (0)113 8681096
APAC
Japan +81 6 4560 2923
ANZ
Australia +61 2 91578680