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Experience You Can Count On

Deploy and maintain your hyperconverged secondary storage environment with confidence. Move your data center and cloud strategy forward. Cohesity experts are at your service. Engage in person or browse our self-service resources including our robust knowledge base.

Premium Technical Support

We understand you're busy so when something you're using doesn't work quite right, our experts are here to help you fix it fast.

Around-the-Clock Response

Ask questions. Get answers. Cohesity’s support hours are 24x7, year round, guaranteeing a rapid response to all of your support inquiries.

Communication Your Way

Access us from anywhere. Cohesity will respond the way you want to hear from us—phone, web, email, even IM.

Flexible-Length Contracts

Team with us to ensure successful rollout. Add ongoing maintenance. Cohesity offers one-to-five-year contracts to meet your business needs.

Feature & Maintenance Release Access

Take advantage of rapid releases. A Cohesity premium support contract ensures you always have access to our newest software features.

Proactive Escalation & Monitoring

Accelerate resolution. Cohesity’s initial response time guarantee for P1 errors is one hour. P2 and P3 error response times are two and four hours, respectively.

Parts Delivery

Get the parts you need, when you need them. Cohesity agreements specify delivery schedules ranging from hours to the next business day.

We experienced a dramatic performance increase with Cohesity and always had a fantastic experience with its support team.

— Rael Mussell, VP Infrastructure, Credit Acceptance

Enhanced Services

Technical Account Manager (TAM) Service

Accelerate success. Cohesity TAMs share deep industry and product knowledge plus best-practice insights from global deployments to reach your business outcomes.
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Platinum Service

Get the most from your Cohesity investment. Receive additional, focused attention from a designated support engineer working in concert with your TAM to achieve your strategic enterprise goals.
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Global Technical Support Numbers

Americas

Main Support Line

1-855-784-2293
1-919-521-5916

US Federal

1-202-470-1821
(For existing qualified US Federal Customers)

EMEA

Austria

+43 (800) 2222784

Belgium

+32 (10) 80070161

Denmark

+45 80705409

Finland

+358 (8) 00412915

France

+33 (8) 01840001

Germany

+49 (80) 00008311

Italy

+39 (800) 729000

Ireland

+353 (18) 00851066

Luxembourg

+352 80027090

Netherlands

+31 (20) 2993046

Norway

+47 (80) 024522

Spain

+34 (900) 818055

Sweden

+46 (20) 791979

Switzerland

+41 (80) 0562697

Turkey

+90 2169002967

United Kingdom

+44 (800) 0318634

APAC

Australia

+61 (1) 800519653

India

+91 8000501898

Indonesia

Coming Soon

Japan

+81 0 120925761

Malaysia

+60 1800819422

New Zealand

+64 (8) 00453681

Philippines

+63 180013220251

Singapore

+65 8003211163

Thailand

+66 1800013211

Vietnam

Coming soon

Our Motto: Customers First

Cohesity’s internal obsession with customer satisfaction has been recognized externally. For two consecutive years, we are privileged to have been awarded the NorthFace ScoreBoard Award from Omega Management Group Corp for exceeding customer expectations.

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Engage with Our Experts

Cohesity service and support pros help you simplify secondary data and applications, saving you time for innovation.

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