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Experience You Can Count On

Consolidate silos. Integrate with the cloud. Deploy, and maintain the only web-scale solution solving mass data fragmentation. Move your digital transformation strategy forward. Cohesity experts are at your service. Engage in person or browse our self-service resources including our robust knowledge base.

Premium Technical Support

We understand you're busy so when something you're using doesn't work quite right, our experts are here to help you fix it fast.

Around-the-Clock Response

Ask questions. Get answers. Cohesity’s support hours are 24/7, guaranteeing a rapid response to all of your support inquiries.

Communication Your Way

Access us from anywhere. Cohesity will respond the way you want to hear from us—phone, web, email, even IM.

Flexible-Length Contracts

Team with us to ensure successful rollout. Add ongoing maintenance. Cohesity offers one-to-five-year contracts to meet your business needs.

Feature & Maintenance Release Access

Take advantage of rapid releases. A Cohesity premium support contract ensures you always have access to our newest software features.

Proactive Escalation & Monitoring

Accelerate resolution. Cohesity’s initial response time guarantee for P1 errors is one hour. P2 and P3 error response times are two and four hours, respectively.

Parts Delivery

Get the parts you need, when you need them. Cohesity agreements specify delivery schedules ranging from hours to the next business day.

I don’t normally indicate 10’s, however, your team has exceeded most vendor’s support services that I have experienced in the 43 years I’ve been in this game. Excellent work, keep it up!

Network Engineer, Large Regional Hospital

Cohesity support is the ABSOLUTE BEST I have ever received in my 20 years of IT experience. It’s like you have a Cohesity support agent in your data center. You can’t go wrong with their speed and efficiency. Thanks!

Infrastructure Engineer, Large Medical Device Company

We experienced a dramatic performance increase with Cohesity and always had a fantastic experience with its support team.

— Rael Mussell, VP Infrastructure, Credit Acceptance

Enhanced Services

TAM Service

Accelerate success. Cohesity TAMs share deep industry and product knowledge plus best-practice insights from global deployments to reach your business outcomes.

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Platinum Service

Get the most from your Cohesity investment. Receive additional, focused attention from a designated support engineer to achieve your strategic goals.

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Installation and Node Add Services

Accelerate your time to value, by deploying and integrating DataPlatform, Cloud Edition or Virtual Edition into your environment. Pre-site planning, on-site installation, and configuration of cluster to be ready to “create protection jobs".

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Quick Start Service

Choose up-to 4 supported workloads for integration and data protection on Cohesity Data Platform. Our consultants configure these workloads for data services and data protection for applications.

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Resident Service

Leverage a Cohesity Resident Engineer to provide data protection services, perform upgrades, address any issues and optimize performance across your enterprise Cohesity environment.

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Custom-Scoped Consulting Services

Cohesity Custom-Scoped Consulting services can help you plan and execute all aspects of integration within your environment, including: Data Migration, Custom Reporting, Scripting, and Automation.

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Global Technical Support Numbers


Main Support Line


US Federal

(For existing qualified US Federal Customers)



+43 (800) 2222784


+32 (10) 80070161


+45 80705409


+358 (8) 00412915


+33 (8) 01840001


+49 (80) 00008311


+39 (800) 729000


+353 (18) 00851066


+352 80027090


+31 (20) 2993046


+47 (80) 024522


+34 (900) 818055


+46 (20) 791979


+41 (80) 0562697


+90 2169002967

United Kingdom

+44 (800) 0318634



+61 (1) 800519653


+62 78033212236


+81 0 120925761


+60 1800819422

New Zealand

+64 (8) 00453681


+63 180013220251


+65 8003211163


+66 1800013211


000 8000501898
Mobile within India

0000 8000501898
Landline within India


+84 12280941

Our Motto: Customers First

Cohesity’s internal obsession with customer satisfaction has been recognized externally. We received an unprecedented 100 NPS for exceptional customer service and for two consecutive years were awarded the NorthFace ScoreBoard Award for exceeding customer expectations.

Engage with Our Experts

Cohesity service and support pros help you simplify secondary data and applications, saving you time for innovation.

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