What are Data Management as a Service (DMaaS) and SiteContinuity?

How do I access and use SiteContinuity?

How do I get started with my free trial of DRaaS?

How easy is it to set up DRaaS?

What security measures are used to keep my data safe?

What compliance or security certifications does Cohesity’s DMaaS services have?

Do I need Cohesity software on-premises to use DRaaS?

What data sources can I replicate to the cloud with DRaaS?

What disaster recovery (DR) use cases and workloads does SiteContinuity for DRaaS support?

What service level agreements (SLAs) should I expect from your service?

What are the Front End Terabyte (FETB) and Back End Terabyte (BETB) measures I am being billed on?

For DRaaS is the AWS cloud infrastructure included?

How do I subscribe/place an order?

What regions is SiteContinuity available in?

I am outside your available countries, can I subscribe to your services?

I am not using the AWS cloud today, can I still use SiteContinuity for DRaaS?

Is SiteContinuity for DRaaS a fully managed service?


1. What are Data Management as a Service (DMaaS) and SiteContinuity?

DMaaS, a portfolio of offerings built atop the Cohesity Helios platform, radically simplifies the way data is backed up, secured, governed, and analyzed. It provides capacity-based pricing, eliminates infrastructure and silos, and consolidates data from multiple use cases such as data backup and archiving, disaster recovery, file and object services, copy data management, and analytics - all provided through a Software as a Service (SaaS) delivery model.

Cohesity SiteContinuity provides SaaS-based automated disaster recovery failover and failback orchestration to the AWS public cloud for disaster recovery as a service (DRaaS).


2. How do I access and use SiteContinuity?

Customers access SiteContinuity directly through the Cohesity Helios management GUI.


3. How do I get started with my free trial of DRaaS?

Please sign up for the free trial here. Once our representative validates your sign-up information, you will receive an activation email with instructions to set up your account and start using your free trial.


4. How easy is it to set up DRaaS?

Setup for both the free trial and the paid service is designed to be simple. Once your account has been validated you can start the setup process. Cohesity customers can use their existing on-premises cluster(s) to replicate to the cloud using v6.6.0b_ent_drop2_draas software. New customers can set up replication from an on-premises instance using v6.6.0b_ent_drop2_draas software installed. Setup time will vary depending on the size and complexity of your environment.


5. What security measures are used to keep my data safe?

Your data is secured both in transit and at rest — and we give you the option to manage your own encryption keys or have our service manage them for you. For more information visit our Security & Trust page.


6. What compliance or security certifications does Cohesity’s DMaaS services have?

The Cohesity Helios platform in which DMaaS offerings run on is SOC 2 Type II certified on the Security, Availability, and Confidentiality Trust Services Categories. Cohesity DataProtect maintains Common Criteria EAL2 and FIPS 140-2 Level 1 certificates. Additionally, Cohesity can make available a standard Business Associate Addendum (BAA) for organizations with applicable HIPAA compliance requirements.


7. Do I need Cohesity software on-premises to use DRaaS?

Yes. You need Cohesity v6.6.0b_ent_drop2_draas software on-premises to use our DRaaS offering.


8. What data sources can I replicate to the cloud with DRaaS?

SiteContinuity currently supports replication of VMware virtual machines to the cloud for our DRaaS solution. We plan to continue to add support for more on-prem data sources in the future.


9. What disaster recovery (DR) use cases and workloads does SiteContinuity for DRaaS support?

SiteContinuity supports replication, failover, and failback of virtual machines (VMs) from on-premises to cloud (AWS) for DRaaS.


10. What service level agreements (SLAs) should I expect from your service?

Cohesity guarantees that the SiteContinuity offering has an availability SLA of 99.9%. You can define your own backup SLAs and monitor performance through the Helios management GUI. Please see our Service Level Agreement for more details.


11. What are the Front End Terabyte (FETB) and Back End Terabyte (BETB) measures I am being billed on?

There are three licenses required: 1) DR orchestration based on front end terabyte (FETB), 2) data protection license based on back end terabytes (BETB) and 3) cloud storage capacity based on BETB. FETB is measured by the data residing in the data sources being protected. For example, if you have a VM with 1TB provisioned disk volume with 95GB of files, 95GB will count towards your FETB orchestration subscription. Data that is stored and protected on-premises prior to replication is billed on BETB and includes capacity savings from compression and deduplication. Data that is replicated and stored on the Cohesity cloud service is billed on BETB which accounts for capacity savings from compression and deduplication, but also multiple copies of data that you choose to retain for your configured retention period (how many copies for how long).


12. For DRaaS is the AWS cloud infrastructure included?

No. Cohesity DRaaS uses the cloud infrastructure in your AWS account for failover. The DR orchestration for failover and failback includes the automated spin-up and tear down of Amazon EC2 instances in your AWS accounts. These actions are orchestrated by Cohesity on your behalf and you are responsible for paying the usage charges billed by AWS.


13. How do I subscribe/place an order?

Please contact us when you are ready to subscribe to our DRaaS offering. In the meantime feel free to try things out on your own by signing up to a 30 day free trial.


14. What regions is SiteContinuity available in?

SiteContinuity is currently available in the following countries and regions:

Countries Cloud Regions (replication target and failover location)*
Americas
Canada
USA
Europe, Middle East, Africa
Austria
Belgium
Denmark
Finland
France
Germany
Greece
Ireland
Israel
Italy
Luxembourg
Norway
Netherlands
Portugal
Spain
Sweden
Switzerland
UK
Saudi Arabia
Qatar
United Arab Emirates
Bahrain
Americas
US-East-1 (N. Virginia)
US-East-2 (Ohio)
US-West-1 (N. California)
US-West-2 (Oregon)
Canada-Central (Quebec)

Asia Pacific
Asia-Pacific (Sydney)

Europe, Middle East, Africa
Europe (Frankfurt)
Europe (London)

Asia Pacific
Australia
New Zealand
* The management UI (control plane) and portal for all DMaaS offerings is hosted in the US.


15. I am outside your available countries, can I subscribe to your services?

SiteContinuity is only available to customers in the countries listed in the table above at this time. We expect to announce availability in other geographies throughout 2021.


16. I am not using the AWS cloud today, can I still use SiteContinuity for DRaaS?

SiteContinuity for DRaaS currently supports failover to the AWS cloud. SiteContunity also supports site-to-site failover to a secondary site. In the future, we expect to support site-to-site failover with the secondary site in the cloud running self-managed Cohesity software.


17. Is SiteContinuity for DRaaS a fully managed service?

SiteContinuity for DRaaS provides a hosted DR orchestration cloud service and uses infrastructure resources in your AWS account to failover. You still need to manage your on-premises and while Cohesity manages the infrastructure used for DRaaS in your AWS account, you still need to manage your own AWS account and any costs incurred while using DRaaS. If you require a fully managed DRaaS please contact us.