customer obsession Archives

Tag: customer obsession

January 23, 2020

Unprecedented 100 Net Promoter Score

When I wrote a blog last October about sustaining a Net Promoter Score of 90 for over a year, our CEO jokingly said that my top priority for next quarter is to get it up to…

October 31, 2019

Customer Satisfaction: When They’re Happy, We’re Happy

Every day is an opportunity to do something amazing. For some, amazing is defined as climbing a 29,000-foot mountain. For us, it’s knowing our customers are having the best day possible. While we aren’t in the…

May 24, 2019

Knowledge Base Feedback Option and Proactive Product Support Now Available from Cohesity

The Cohesity knowledge base has grown significantly over the last year with contributions from our customers, site reliability engineers, solution architects, and system engineers. As our knowledge base grows, we are capturing feedback in real time,…

January 8, 2019

Video: Customers Explain How Cohesity Solves the Mass Data Fragmentation Challenge

We caught up with a few of our awesome customers while at AWS re:Invent last November to talk about how Cohesity is heping them solve problems with mass data fragmentation. These quotes highlight the data challenges that…

October 12, 2018

NPS Score in the 90s Means Something is Going Right

When I joined Cohesity nine months ago, I found it hard to believe that our NPS score was above 90. At previous companies we celebrated scores in the 50s and 60s compared to an industry average…

February 7, 2018

Cohesity – Needle in a Secondary Storage Haystack

The moment I met Mohit and he told me how he plans to transform the world of secondary storage – I was intrigued. After reading the glowing feedback from customers and getting a chance to meet…

January 9, 2018

Why I Joined Cohesity: Customer Obsession

“I’ve been able to sleep at night.” That’s what Erik Toft of Verizon subsidiary XO Communications says about Cohesity. No small feat given the importance of the data he’s managing and protecting for some of his…

October 31, 2017

Happy Halloween: 3 Spooky IT Team Horror Stories

It’s that time of year again! Cohesians are showing off their Halloween spirit, and dressing up is just part of the fun. When you get to the end of this post, you’ll find some photos from…

October 30, 2017

Need to Store and Retrieve Massive Files Like Police Videos? Cohesity Says “No Problem”

Cohesity’s solution uniquely enables organizations to consolidate data protection and data repositories into a single solution.

November 11, 2016

Introducing the Cohesity Commitment

If you’ve been following the Cohesity blog, you know that we’re setting out to reinvent secondary storage. We think legacy secondary storage is a huge brick weighing down enterprise IT. That’s where 80% of your storage…