Tag: customer obsession

Unprecedented 100 Net Promoter Score

When I wrote a blog last October about sustaining a Net Promoter Score of 90 for over a year, our CEO jokingly said that my top priority for next quarter is to get it up to…

Customer Satisfaction: When They’re Happy, We’re Happy

Every day is an opportunity to do something amazing. For some, amazing is defined as climbing a 29,000-foot mountain. For us, it’s knowing our customers are having the best day possible. While we aren’t in the…

NPS Score in the 90s Means Something is Going Right

When I joined Cohesity nine months ago, I found it hard to believe that our NPS score was above 90. At previous companies we celebrated scores in the 50s and 60s compared to an industry average…

Cohesity – Needle in a Secondary Storage Haystack

The moment I met Mohit and he told me how he plans to transform the world of secondary storage – I was intrigued. After reading the glowing feedback from customers and getting a chance to meet…

Why I Joined Cohesity: Customer Obsession

“I’ve been able to sleep at night.” That’s what Erik Toft of Verizon subsidiary XO Communications says about Cohesity. No small feat given the importance of the data he’s managing and protecting for some of his…

Happy Halloween: 3 Spooky IT Team Horror Stories

It’s that time of year again! Cohesians are showing off their Halloween spirit, and dressing up is just part of the fun. When you get to the end of this post, you’ll find some photos from…

Introducing the Cohesity Commitment

If you’ve been following the Cohesity blog, you know that we’re setting out to reinvent secondary storage. We think legacy secondary storage is a huge brick weighing down enterprise IT. That’s where 80% of your storage…