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Customer Success Engineer

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Pune - Panchshil - India (Office)

Full time

Posted 161 Days ago

R01936

Cohesity is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas’ enterprise data protection business, the company’s solutions secure and protect data on-premises, in the cloud, and at the edge. Backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe.  

We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design , and our culture. 

Want to join the leader in AI-powered data security? 

We are looking for a highly skilled, customer-focused Customer Success Engineer (CSE)
with deep technical expertise in Cohesity products, including Data Protect, and Veritas
NetBackup. In this role, you will act as a trusted technical advisor, helping our customers
maximize the performance, reliability, and value of their Cohesity deployments.
Drawing on your industry knowledge, and real-world operational experience, you’ll play a
critical role in addressing product inquiries, minimizing downtime, and enhancing the overall
customer experience.
 
HOW YOU'LL SPEND YOUR TIME HERE:
  • Serve as a technical advisor to customers, offering best practices on cyber resiliency, cloud computing and storage, disaster recovery planning and tesing, and product lifecycle management including upgrades and patching
  • Act as a product expert providing guidance on Cohesity’s cloud data security and management platform, including troubleshooting and configuration of cloud-integrated features
  • Ensure the effective positioning and delivery of the Customer Success Services (CSS) technical services portfolio
  • Provide proactive guidance on new releases, product compatibility, technical updates, and configuration best practices
  • Participate in customer calls and provide insights on product features, enhancements, and best practices that help customers maximize the value and performance of their deployed Cohesity products and drives product adoption and utilization
  • Collaborate with CSS teammates to develop, deliver, and document Customer Success Plans (SPs) that align with customer goals and drive improved outcomes
  • Proactively communicate critical technical updates, including vulnerabilities, and hotfixes
  • Collaborate with CSS teammates, Support, Engineering, and other internal partners to address customer concerns and deliver exceptional customer experiences
  • Work outside of normal business hours (upon customer demand) as required
  • Coordinate and expedite support cases with Backline, Engineering, Product
  • Management, and others within Cohesity on behalf of the customer
  • Serve as a liaison between customers and cross-functional teams, providing insights that inform product improvements and support strategies
  • Partner with CCS teammates, renewals specialists, and sales teams to secure renewals and uncover new business opportunities
  • Ensure compliance with customer documentation and adherence to company processes and procedures.
  • Expand knowledge and proficiency of internal tools, workflows, and procedures to drive efficiency, consistency, and quality in service delivery
  • Stay aligned with product roadmaps through regular collaboration with engineering and product teams
  • Participate in and contribute to key organizational projects and initiatives

LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING:
  • Minimum of 5 years of related experience with a bachelor’s degree, 3 years of
  • experience and a master’s degree, a PhD without experience, or equivalent work experience.
  • 3+ years of hands-on expertise with Cohesity products and services, including a foundational understanding of cyber resiliency of, data protection, storage systems, cloud architecture, virtualization, and modern data center technologies
  • Technical proficiency combined with a customer-centric mindset, excellent communication skills, and the ability to build trust and long-term partnerships
  • Highly independent and professional with strong empathy, consistently demonstratingreliability and integrity in customer engagements
  • Analytical thinker with strong problem-solving capabilities, able to quickly assess complex issues and implement effective solutions
  • Proven ability to develop and deliver impactful technical presentations tailored to various audiences, from technical stakeholders to executive leadership
  • Willing and able to travel internationally on short notice to support customer needs onsite
  • Collaborative team player who actively contributes to organizational projects and initiatives
  • Committed to ongoing professional development through continuous training,
  • certifications on Cohesity technologies, and staying informed on industry trends and compliance requirements
  • Adaptable to organizational change, taking initiative to drive success and maintain alignment with evolving business priorities

Data Privacy Notice for Job Candidates:

For information on personal data processing, please see our Privacy Policy.


Equal Employment Opportunity Employer (EEOE)

Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or talent@cohesity.com for assistance.

In-Office Expectations

Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.

Interested candidates based outside of the designated areas are welcome to apply, provided they have the right to work in the job location.

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Our culture

At Cohesity, we work hard and move fast—and we’re not afraid to push boundaries to deliver exceptional work. We value integrity and respect, and here’s what we promise: We’ll give you the tools to be successful and welcome you into a culture that celebrates individual contributions and collective success. We’ll empower you to grow, offer continuous learning opportunities, and surround you with ambitious, collaborative colleagues.

Benefits

We strive to have a parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our employees (and their families) is the right thing to do.

  • Healthcare coverage for you and your family
  • Paid parental leave
  • Flexible paid time off
  • Additional company-wide days off throughout the year
  • A robust wellness program
  • Continuous learning opportunities
  • And a competitive salary and additional benefits package

Join our team!

Alert for candidates

Cohesity has received reports of scams where individuals purporting to be Cohesity HR representatives or even our CEO conduct bogus “employment interviews” via email or text, and then request payment as a condition for receiving an offer of employment. Please be aware that Cohesity and its subsidiaries do not conduct interviews by email or text, and will never request payment as a condition for applying for a position or receiving an offer of employment.  These scam operators may also ask for your personal information (name, address, birthdate, social security number, etc.) which you should not provide to them.  If you have been a target of such a scam, you should report it by contacting the U.S. Federal Trade Commission (see this FTC posting for further details: https://www.consumer.ftc.gov/articles/job-scams) the office of your state Attorney General, or the government agency responsible for investigating matters such as this where you reside.

Notice to external recruiters and staffing agencies

Cohesity does not accept unsolicited resumes from external recruiters or staffing agencies. Any submission of an unsolicited resume to our resume database, directly to Cohesity hiring managers, or by other means will be considered gratis and no recruiting fee will be paid if an unsolicited candidate from a third-party recruiter is subsequently hired.  Fees will be paid ONLY where an external recruiter has an executed service contract in place with Cohesity and resumes have been solicited by our Talent Acquisition team in connection to a specific job opening.

 

 

Life at Cohesity

Want to learn more about Life at Cohesity and our RADIO Values? Read more from our employees here.

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