Cohesity Earns 2017 NorthFace ScoreBoard Award℠ for Achieving Excellence in Customer Service
For Second Year in a Row, Omega Management Group’s Customer Relationship Management Institute Recognizes Cohesity for Exceeding Customer Expectations
San Jose, Calif. – Mar. 5, 2018 – Cohesity, the leader of hyperconverged secondary storage, has received the 2017 NorthFace ScoreBoard Award℠ from the Customer Relationship Management Institute (CRMI), an Omega Management Group Corp. company. This is the second year in a row that Cohesity has won this accolade, which was created in 2000 to recognize organizations that offer exemplary service to their customers and also center their existence on a deep commitment to continuously exceed their customer’s expectations.
Cohesity empowers enterprises to move beyond the legacy approach to secondary storage, including data protection and backup, file and object shares, test/dev, and analytics, which involves separate solutions and silos that typically account for 80 percent of enterprise data. Cohesity DataPlatform consolidates all secondary workflows on a unified, scalable platform with a single user interface that extends seamlessly from on-premises infrastructure to public cloud storage. This hyperconverged platform reduces costs and makes it easy to understand and manage data across the entire organization.
NorthFace ScoreBoard Award applicants must measure their customer satisfaction levels during the calendar year and achieve a 4.0 or above out of a possible 5.0 score (or equivalent rating system such as a net promoter score) in categories like order processing, customer service, technical support, field service, account management, professional services and customer training. Cohesity’s overall score in 2017 is 4.7 on a 5.0 scale. CRMI’s research shows that companies that consistently achieve a 4.0 or above succeed in establishing customer loyalty.
“Selecting Cohesity as a winner of the NorthFace ScoreBoard Award for the second year in a row underscores more than the company’s excellent customer service; it also shows how a strong commitment to exceeding customer expectations is a core part of Cohesity’s DNA,” said John Alexander Maraganis, president and CEO, Omega/CRMI. “In reviewing hundreds of companies with operations spread across the globe, we have found that this level of customer satisfaction is difficult to attain, but enormously important for businesses to achieve significant growth and sustainability.”
Cohesity has created a proactive monitoring tool that helps detect and prevent customer support issues before they become a problem for users. It provides analytics and reports to help customers optimize their environment and the way they use the Cohesity platform. The company has set out an ambitious roadmap to deliver an unparalleled customer support experience based on automation and machine learning to pre-empt potential problems and expedite time to resolution. Cohesity consistently averages above 90 on Net Promoter customer surveys and averages 4.9 out of 5 on customer satisfaction for support services.
“Cohesity’s hyperconverged secondary storage platform is a technological innovation, and we obsess about making sure the level of our customer service exceeds our technological achievement,” said Andrew Dobrov, VP global customer services, Cohesity. ““We are excited to receive the NorthFace ScoreBoard Award for the second year in a row and will continue to do whatever it takes to make our customers happy. People tell us our support is a clear differentiator and we never take it for granted.”
Customers have publicly shared their satisfaction with Cohesity, offering strong endorsements for both the platform and assistance from support teams:
- “Cohesity has ben incredible with the support and services provided to not only get us up and running but ongoing as we modify our processes and procedures to take advantage of all the offerings in our Cohesity solution.” – Senior network engineer in the healthcare industry
- “Cohesity has been a dream to work with and the experience has been nothing other than professional from start to finish. They have a strong support team and very knowledgeable engineers.” – IT engineer in the services industry
- “[Cohesity] has been amazing to work with and the solution is so intuitive that we were able to stand it up and migrate all backups for over 150 [virtual machines] in just a couple of hours. Truly an amazing product, and the support has been excellent” – Director of technical operations in the education industry
- “Cohesity pre-sales staff and support were very responsive and knowledgeable during our POC. Support continues to be good after the purchase. Working with Cohesity regularly has been a real time saver.” – Senior systems administrator in the energy and utilities industry
Cohesity makes your data work for you by consolidating secondary storage silos onto a hyperconverged, web-scale data platform that spans both private and public clouds. Enterprise customers begin by radically streamlining their backup and data protection, then converge file and object services, test/dev instances, and analytic functions to provide a global data store. Cohesity counts many Global 1000 companies and federal agencies among its rapidly growing customer base and was named to Forbes’ “Next Billion-Dollar Startups 2017,” LinkedIn’s “Startups: The 50 Industry Disruptors You Need to Know Now,” and CRN’s “2017 Emerging Vendors in Storage” lists. For more information, visit our website www.cohesity.com and blog https://cohesity.com/blog/, follow us on Twitter https://twitter.com/cohesity and LinkedIn https://www.linkedin.com/company/3750699/ and like us on Facebook https://www.facebook.com/cohesity/.
Head of Corporate Communications
BOCA Communications for Cohesity