Cohesity is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas’ enterprise data protection business, the company’s solutions secure and protect data on-premises, in the cloud, and at the edge. Backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe.  

We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design , and our culture. 

Want to join the leader in AI-powered data security? 

As a Senior Customer Success Engineer (CSE), you will be responsible for ensuring our customers' success, driving the growth and adoption of our technology, and ultimately, boosting renewals and gleaning strategic insights that improve our product value. This is an outstanding chance to create a significant impact and influence the success of Cohesity's customers.

We are looking for a highly skilled, customer-focused CSE with hands-on technical expertise in Cohesity products, including DataProtect, and NetBackup. In this role, you will function as a trusted technical advisor, helping our customers maximize the performance, reliability, and value of their Cohesity deployments.

Drawing on your industry knowledge, and real-world operational experience, you will play a critical role in addressing product inquiries, minimizing downtime, and enhancing the overall customer experience.

HOW YOU'LL SPEND YOUR TIME HERE:

• Function as a Subject Matter Expert (SME) providing guidance on Cohesity’s suite of data-management and security solutions, including best practices for hybrid deployments, SaaS integration, and resilience design in cloud-first environments.

• Provide technical guidance to ensure deployed Cohesity products are configured to deliver increased performance, availability and reliability.

• Assist customers in deploying best practice strategies for disaster recovery and cyber resiliency,including data protection, data security and data recovery. 

• Share best practices for lifecycle management, product upgrades and patching.

• Ensure the effective positioning and delivery of the Global Customer Success (GCS) technical services portfolio.

• Assist customers to maximize the value and performance of their deployed Cohesity productsthat drive product adoption and utilization.

• Collaborate with GCS teammates to develop, deliver, and document customer success plans.

• Proactively communicate critical technical updates, including vulnerabilities, and hotfixes

• Collaborate with GCS teammates, Support, Engineering, and other internal partners to address customer concerns.

• Identify competitive risks within customers.

• Work outside of normal business hours, as required, to meet customer demands.

• Travel up to 25% of the time to support customer engagements and business needs.

• Coordinate and expedite support cases within Cohesity support on behalf of the customer.

• Serve as a technical liaison between customers and cross-functional teams, leveraging insights gleaned from customer issues, escalations, and feedback to inform Cohesity product improvement.

• Partner with internal teams to secure renewals and promote new business opportunities.

• Ensure compliance with customer documentation and adherence to company processes and procedures.

• Expand knowledge and proficiency of internal tools, workflows, and procedures to drive efficiency, consistency, as well as quality service delivery.

• Collaborate with product teams to stay aligned with product roadmaps.

• Lead or contribute to cross-functional projects and initiatives aimed at improving service delivery, tooling, or internal process efficiency.

• Serve as a go-to resource for teammates, offering peer mentorship, knowledge sharing, and process guidance.

• Contribute to account growth by cultivating strong customer relationships and turning satisfied customers into advocates and references.

 LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING:

• 5+ years of hands-on expertise with Cohesity products and services, including an understanding of cyber resilience and threat containment for cloud infrastructure, disaster recovery architectures and data protection, storage systems, and virtualization.

• Minimum of 8 years of related experience with a bachelor’s degree, 6 years and a master’s degree, or a PhD with 3 years’ experience, or equivalent experience

• Proficient in verbal and written communication in English, Brazilian Portuguese, and Spanish

• Exceptional technical proficiency combined with a customer-centric mindset, excellent communication skills, and the ability to build trust with long-term partnerships.

• Highly independent professional with strong empathy; consistently demonstrating reliability and integrity in customer engagements.

• Analytical thinker with excellent problem-solving capabilities, able to quickly assess complex issues and implement effective solutions.

• Proven ability to develop and deliver impactful technical presentations tailored to various audiences, from technical stakeholders to executive leadership.

• Willing to travel internationally on short notice to support customer needs onsite.

• Effective team collaborator and leader, contributing to organizational projects and initiatives with a proactive and positive approach.

• Committed to ongoing professional development through continuous training and achieving certifications on Cohesity technologies as well as staying informed on industry trends and compliance requirements.

• Track record of mentoring and coaching individuals or teams, resulting in measurable improvements in capability and performance.

• Adaptable to organizational change, taking initiative to drive success and maintain alignment with evolving business priorities.

• Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making.

If you are a strategic thinker with a passion for solving complex problems and creating exceptional customer experiences, we would love to connect with you.

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Equal Employment Opportunity Employer (EEOE)

Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or talent@cohesity.com for assistance.

In-Office Expectations

Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.

Interested candidates based outside of the designated areas are welcome to apply, provided they have the right to work in the job location.