Protect and secure your data from cyber attacks
Data Protection
Data Security
Data Insights
The 5 Steps to Cyber Resilience
Cloud & SaaS
Enterprise
Industries
A dedicated team of experts to help you accelerate adoption, strengthen resilience, and ensure your Cohesity Data Cloud environment is optimized for the outcomes that matter to your business.
Platinum is designed for organizations where cyber resilience is mission-critical and where the stakes of downtime or data loss are simply too high. You’ll have a Designated Technical Account Manager (TAM) and a Designated Technical Support Engineer (DTSE) working together to align your Cohesity Data Cloud adoption with your strategic goals, maximize uptime, and strengthen your resilience.
A named TAM and DTSE provide a single point of contact with deep knowledge of your environment and full ownership of your success.
Expedited response for both Priority 1 and Priority 2 issues ensures faster engagement, quicker resolution, and reduced impact across critical and high-severity events.
Technical expertise and best practices delivered by CSEs optimize your environment, solve challenges, and maximize the value of your deployment.
With 24 days of Cohesity Academy access, your team builds the skills and knowledge to improve operational efficiency, reduce risk, and drive long-term success.
Gold Service delivers the expert guidance, structured success planning, and accelerated support your team needs to get more from Cohesity—faster. With a designated TAM, 30-minute Priority 1 (P1) response target, and flexible delivery days for proactive services, Gold is built for organizations that want results without the wait.
Strategic account advocacy, personalized success planning, and alignment with your business goals throughout the year.
Expedited response for P1 issues ensures faster engagement, quicker resolution, and reduced impact across critical and high-severity events.
Customer Success Engineers provide best practices and technical expertise, while 12 days of Cohesity Academy access builds skills to optimize performance and accelerate adoption.
The Designated Technical Support Engineer (DTSE) service gives you a Cohesity expert who manages your most critical support cases from start to finish. Your DTSE brings deep environment-specific knowledge, priority case ownership, and proactive trend analysis—so your team spends less time managing issues and more time moving forward.
Your DTSE personally manages your most critical cases from intake to resolution—coordinating directly with Cohesity engineering so you never have to chase an update or repeat your context.
Your DTSE builds and maintains deep knowledge of your environment, history, and priorities to deliver faster, more accurate support with every interaction.
Regular case reviews surface recurring patterns early, with tailored recommendations to prevent issues before they affect operations.
Customer success services help organizations strengthen resilience and keep business running
Service levels aligned to your goals and outcomes
Feature
Premium support
Designated Technical Support Engineer
Gold Service
Platinum service
Description
Included for all customers
Standalone or add-on
Core coverage
Most comprehensive
Technical Support
Priority 1 — 1 hour
Priority 1 — 30 minutes
Priority 2 — 1 hour
Release Access
Yes
Designated Technical Account Manager
25 days*
50 days*
Customer Success Services Catalog
12 days*
15 days*
Training and Education
24 days*
*All days listed represent annual maximum entitlements and can be used flexibly throughout the year
