MyCohesity is our secure, single sign-on (SSO) portal that provides fast and easy access to all your Cohesity resources. Watch the welcome video.
MyCohesity FAQ & Knowledge Articles
CohesityID is Cohesity's new Auth0-powered identity platform for accessing all Cohesity resources. CohesityID delivers enhanced security and a consistent login experience across all Cohesity resources. Click here to learn more about CohesityID.
We have built a fully agentic Support portal. To know more, watch a quick demo: NextGen Support Portal.
Go to the MyCohesity page. If you have an existing account using a business email address, please enter your credentials to log in. If you are creating a new account please select Sign-up and submit that form to set up your new account. Please note, personal emails (Gmail, Yahoo, etc.) will no longer be accepted.
Through your MyCohesity portal, you can access Helios, NextGen Support Portal, Partner Portal, Cohesity Circle, User Groups, Product Documentation, NetInsights Console, NetBackup Licensing, Cohesity Academy, and Admin Console based on your unique permissions.
All active users have been sent a MyCohesity welcome email - please follow the instructions to setup your account. If you have not received an activation email and would like to setup a new account, please click here to sign-up. If you are an existing customer, you will be able to Sign-up and Login.
If you have not received the welcome letter and want to access MyCohesity, you can use the Sign-up option to self-register using your business email id.
All tools such as Licensing and Entitlement Management , Support portal; Product Documentation; NetInsights Console; and Downloads Portal have been moved to MyCohesity. Your existing access and logins will be merged into a single unified account; therefore, you will only have one login credential to remember.
To get assistance, click Need Help? on the MyCohesity landing page. For additional account access, you can submit a case via the Admin Console.
For more information, please review the knowledge article.
As part of platform modernization, the Veritas Entitlement Management System (VEMS) is being deprecated for NetBackup products. Effective April 13, NetBackup products are accessible only through MyCohesity.
To access your NetBackup entitlements:
Log in at https://my.cohesity.com.
Click the “NetBackup Licensing” tile.
For more information, please review Cohesity Entitlement Management System User's Guide. Need additional help? Create a Support case.
All cases related to Cohesity Products should be created and managed using the Cohesity NextGen Support portal. For more details, refer to the page: Create or manage a case using NextGen Support Portal. To know more, watch a quick demo: NextGen Support Portal.
You can now open a P1 cases directly from the Support portal. Refer to this link for details: Create or manage a case using NextGen Support Portal. To know more, watch a quick demo: NextGen Support Portal.
You can now request immediate attention on a case using the Follow-up or Escalate button on the Case details page. Refer to this link for details: Create or manage a case using NextGen Support Portal. To know more, watch a quick demo: NextGen Support Portal.
Support Portal: https://support.cohesity.com
MyCohesity: https://my.cohesity.com
URLs such as NetInsights console; Product documentation portal; Licensing will be the same.
For more information, please review the KB article: Ensure You Can Receive Email From Salesforce
All active partners can access the Partner Portal by visiting partners.cohesity.com. Log into the Partner Portal using your MyCohesity login.
If you don’t have a MyCohesity login, please create a MyCohesity account. Go to partners.cohesity.com and click "Sign-Up for MyCohesity." Make sure to use your company email address and not an alias.
For more information, please review the KB article: How do I get access to the Partner Portal via MyCohesity?.
Need additional help? Create a Support case.
You can reset your password from the MyCohesity page. Select “Forgot Password” and you will be guided through the password reset process.
For more information, please review the knowledge article.
Need additional help? Create a Support case.
The verification code is valid for 30 minutes. If the code has expired, simply request another code from the verification code screen.
For more information, please review the knowledge article.
Need additional help? Create a Support case.
Please review the knowledge article for this information.
Need additional help? Create a Support case.
Please review the knowledge article for this information.
Need additional help? Create a Support case.
Please review the knowledge article for this information.
Need additional help? Create a Support case.
Please review the knowledge article for this information.
Need additional help? Create a Support case.
Please review the knowledge article for this information.
Need additional help? Create a Support case.
Please review the knowledge article for this information.
Need additional help? Create a Support case.
The MyCohesity Multifactor Authentication feature for the login process is now available. Cohesity strongly recommends you enable the feature to keep your credentials, information, and Cohesity web properties secure. For more details on MFA, how to enable the feature, prepare for the change in the login experience, and other options in case you are not ready, please refer to the MyCohesity Knowledge Base articles below:
Loading