MyCohesity FAQs

MyCohesity is our secure, single sign-on (SSO) portal that provides fast and easy access to all your Cohesity resources.  Watch the welcome video.

Go to the  MyCohesity page. If you have an existing account using a business email address, please enter your credentials to log in. If you are creating a new account, please select  Sign-up and submit that form to set up your new account. Please note, personal emails (Gmail, Yahoo, etc.) will no longer be accepted. For additional help, refer to the  Creating a new CohesityID article.

If your account has not been migrated to CohesityID, you can reset your password from the  MyCohesity page. Select “Forgot Password” and you will be guided through the password reset process.

For more information, please review the  knowledge article.

If they have not received the welcome letter and want to access MyCohesity, they can use the  Sign-up option to self-register using their business email id. 

Through your MyCohesity portal, you can access Helios, NextGen Support Portal, Partner Portal, Product Documentation, NetInsights Console, NetBackup Licensing, Cohesity Academy, and Admin Console based on your unique permissions.

All tools such as Licensing and Entitlement Management , Support portal; Product Documentation; NetInsights Console; and Downloads Portal have been moved to MyCohesity. Your existing access and logins will be merged into a single unified account; therefore, you will only have one login credential to remember.

To get assistance, click  Need Help? on the MyCohesity landing page. For additional account access, you can submit a case via the Admin Console.

For more information, please review the  knowledge article.

As part of platform modernization, the Veritas Entitlement Management System (VEMS) has been deprecated for NetBackup products. Effective April 13, NetBackup products are accessible only through MyCohesity. 

To access your NetBackup entitlements: 

1. Log in at  https://my.cohesity.com.

2. Click the “NetBackup Licensing” tile.

For more information, please review  Cohesity Entitlement Management System User's Guide. Need additional help? Create a  Support case.

Support Portal:  https://support.cohesity.com

MyCohesity:  https://my.cohesity.com  &  https://id.cohesity.com 

URLs such as NetInsights console; Product documentation portal; Licensing will be the same.

For more information, please review the KB article:   Ensure You Can Receive Email From Salesforce 

All active partners can access the Partner Portal by visiting  partners.cohesity.com. Log into the Partner Portal using your MyCohesity login.

If you don’t have a MyCohesity login, please create a MyCohesity account. Go to  partners.cohesity.com and click "Sign-Up for MyCohesity." Make sure to use your company email address and not an alias.

For more information, please review the KB article:  How do I get access to the Partner Portal via MyCohesity?.

Need additional help? Create a  Support case.

Please review the  knowledge article for this information.

Need additional help? Create a  Support case.

We have built a fully agentic Support portal. To know more, watch a quick demo:  NextGen Support Portal.

All cases related to Cohesity Products should be created and managed using the Cohesity NextGen Support portal. For more details, refer to the page:  Create or manage a case using NextGen Support Portal. To know more, watch a quick demo:  NextGen Support Portal.

You can now open a P1 cases directly from the Support portal. Refer to this link for details:  Create or manage a case using NextGen Support Portal. To know more, watch a quick demo:  NextGen Support Portal.

You can now request immediate attention on a case using the Follow-up or Escalate button on the Case details page. Refer to this link for details:  Create or manage a case using NextGen Support Portal. To know more, watch a quick demo:  NextGen Support Portal.