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FAQ: Cohesity Cloud Protection Services

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Backup as a Service (BaaS) is a fully managed backup solution that protects your data across cloud-native, SaaS, on-premises, and edge workloads. With Cohesity BaaS, you no longer need to invest in costly on-prem infrastructure. Instead, your backup operations run in the cloud, featuring automated, policy-based management, data immutability for ransomware protection, and rapid, granular recovery—all through a unified user interface. 

Cohesity offers a suite of cloud data services delivered via a SaaS model. These SaaS offerings cover IaaS/PaaS and Business applications. These solutions solution are a cloud-based software delivery model where applications are hosted and managed by a service provider and accessed by users over the internet. 

Customers access and use Cohesity Cloud Protection Service directly through the console for Cohesity Data Cloud.

Setup is simple. Once your account has been validated you can start the setup process. Setup time will vary depending on the size of your environment, but many customers have gotten set up in under 30 minutes.

Your data is secured both in transit and at rest—and we give you the option to manage your own encryption keys or have our service manage them for you. For more information, visit our Trust Center.

The Cohesity Data Cloud platform in which Cohesity Cloud Protection Service runs is SOC 2 Type II certified on the Security, Availability, and Confidentiality Trust Services Categories. Cohesity Cloud Protection Servicemaintains Common Criteria EAL2 and FIPS 140-2 Level 1 certificates. Additionally, Cohesity Cloud Protection Service can make available a standard Business Associate Addendum (BAA) for organizations with applicable HIPAA compliance requirements.

Yes. BaaS can be used with customer-managed Cohesity instances. The console for Cohesity Data Cloud provides a single view to manage and control all self-managed and Cohesity Cloud Protection Service.

A 30-day retention policy is included by default. If you require a different retention period we have custom options to meet your needs. Please contact us for more details.

Cohesity guarantees that BaaS and SaaS have an availability SLA of 99.9%. You can define your own backup SLAs and monitor performance through the console for Cohesity Data Cloud. Please refer to our Service Level Agreement for more details.

Customers will be billed based on the front end terabyte (TB) capacity used on the data sources being protected. For example, if you have a 1 TB provisioned disk volume with 95 GB of files to back up, 95 GB will count towards your capacity subscription. You can subscribe to as little as 1 TB of capacity.

For backups of Microsoft 365 data, we offer per-user pricing as an alternative option to capacity-based pricing. The highest number of users’ accounts concurrently consuming the service during a specified period of measurement cannot exceed the number of licensed users for that period. Inactive users in a particular billing period are not included in the user count.

The amount of data backed up can be retained for as long as you are a customer of the applicable service. Per-user pricing can only be used for Microsoft 365 data at present and can be licensed together with capacity-based pricing when used with other data sources. You cannot mix per-user pricing with capacity-based pricing for Microsoft 365 data and must choose one option or the other. Please refer to our Scope of SaaS Offerings for full details and applicable terms.

You can order directly from AWS Marketplace or follow the “Buy Now on AWS Marketplace” button on our website. If your environment is larger than 25 TB, if you have specific requirements that need to be addressed, or if you prefer to purchase through one of our resellers, please contact us.

Customers subscribed to Cohesity Cloud Protection Service may currently store their data in the Cloud Regions listed below. We plan to expand availability to other regions in the future.

Cloud Regions (where data is stored)*

Americas
US-East-1 (N. Virginia)
US-East-2 (Ohio)
US-West-1 (N. California)
US-West-2 (Oregon)
Canada-Central (Quebec)
Central US (Iowa)**

Asia Pacific 
Asia-Pacific (Singapore) 
Asia-Pacific (Sydney) 
AWS Asia-Pacific (Mumbai) 
Asia Pacific (Tokyo)

Europe, Middle East, Africa 
Europe (Frankfurt) 
Europe (London) 
Europe (Paris) 
Middle East (Bahrain)

 

* The console and portal for all Cohesity Cloud Protection Service offerings are hosted in the US.
** Microsoft 365 data only.

Customers located outside of available Cloud Regions but willing to back up their data in such regions may be able to subscribe to Cohesity Cloud Protection Service, subject to due diligence screening, as well as technical and other restrictions or limitations. Please contact us for more details. Without limitation, Service subscriptions are not available to parties (a) located in countries to which the U.S. has embargoed goods or trade restrictions, or (b) on the OFAC Specially Designated Nationals and Blocked Persons List or the U.S. Commerce Department’s Denied Persons, Denied Entities, and Unverified List.

Cohesity Cloud Protection Service provides enterprise grade backup, is part of a true hybrid operational experience, and is part of a much more comprehensive Cohesity Cloud Protection Service portfolio of offerings, so you can do more with your data. Many others are point backup-as-a-service products that introduce more operational and data silos. Here’s more on what we offer that’s different:

  • True hybrid experience - Unlike other BaaS that operate in a silo, Cohesity Cloud Protection Service is built on the Cohesity Data Cloud platform and managed with the same console as customer-managed Cohesity clusters deployed on-prem or at other locations. With Cohesity, you get simplified management across environments with a truly consistent hybrid experience.
  • We go beyond backup with other as-a-service offerings such as cyber vaulting, disaster recovery, threat intelligence, and ML-powered data classification.
  • Enterprise-grade backup and recovery, scales on demand, provides flexible security controls, supports a wide range of cloud-native, SaaS, and on-prem workloads, and has flexible policy management to meet enterprise-level SLA and compliance.

Yes. While AWS is our preferred cloud provider for Cohesity Cloud Protection Service, our offerings are intended to provide universal coverage for all types of data sources, whether from other cloud providers or SaaS applications. For example, we support Microsoft 365 and expect to support other cloud and SaaS sources in the future.

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