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Success Services That Fit the Unique Demands of Your Business
Cohesity Gold Service provides the support, guidance, and structure necessary to adopt and expand with Cohesity. Whether you’re just starting out or improving existing deployments, this service offers a strategic mix of success planning, faster technical support responses, proactive technical services, and valuable educational opportunities. With the Gold Service, you’ll gain a partnership that adapts to your needs, providing a strategic advantage and unlocking the full potential of your Cohesity product portfolio.
Designated Technical Account Manager Your Designated Technical Account Manager (TAM) advocates for you within Cohesity, focusing on your outcomes with strong communication, problem-solving skills, and experience across the customer lifecycle. They provide seamless, proactive support, including assistance in urgent situations, aligning Cohesity’s capabilities with your goals to ensure measurable results and operational efficiency. They develop personalized success plans, align strategies with your business objectives, and conduct regular check-ins to monitor progress and address challenges, all to support your ongoing success. They also offer recommendations to optimize data management across multicloud environments, ensuring your data is protected, accessible, and valuable.
Customer Success Engineers Our team of Customer Success Engineers (CSEs) has extensive expertise in managing complex IT environments. CSEs collaborate with your IT leadership and technical teams to provide expert guidance and share best practices essential for optimizing your Cohesity portfolio. With access to our extensive knowledge base, your team can fully leverage the capabilities of your Cohesity implementation, enhancing efficiency and maximizing return on investment. For more complex challenges, CSEs can help identify the most effective options from our proactive services catalog to address your needs.
Faster Response from Technical Support Access experienced Technical Support Engineers (TSEs) with established response targets for critical issues. Gold customers receive faster response times, including a 30-minute goal for Priority 1 (System Down) issues, ensuring you get timely assistance when it counts the most.
Customer Success Services Catalog The Gold Service includes up to 12 delivery days per year, offering maximum flexibility to choose from a comprehensive Customer Success Services Catalog. These delivery days let you customize your experience and strategically allocate resources to the most important services for your operations. Whether you need detailed assistance reviewing your disaster recovery plan or conducting a product configuration review, delivery days give you the power to prioritize and adjust as your needs change, ensuring your efforts focus on your top priorities. Service delivery days provide the control to create a dynamic customer success journey that adapts to your business needs.
Training and Education Empower your team to develop confidence and skills through Cohesity Academy. The Gold Service gives access to Cohesity Academy’s Training Access Pass, which provides access to Instructor-Led Training or self-paced eCourses, enabling users to learn at their convenience.
It includes 1 student seat for up to 12 days of instruction from the open schedule of Instructor-Led classes. Or 12 days of self-paced eCourses to be chosen from the course catalog. For one (1) organization for one (1) year, with access to the chosen course labs for up to six (6) months.
The Training Access Pass can be used by multiple employees for a maximum of 12 days. For example, if two employees attend 6 days of course time, the entire 12-day allocation will be consumed. See the entire catalog and schedule at www.cohesity.com/academy
Unlock more value with the right level of Customer Success for your business. Choosing Gold or Platinum Service ensures you’re maximizing your investment with Cohesity and aligning resources to achieve stronger outcomes.
*All days listed represent annual maximum entitlements and can be used flexibly throughout the year
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