Support and enhanced services
Engage with our technical experts to overcome your data management challenges.
85+
Net Promoter
Score
8+
Years winner of the NorthFace Scoreboard Award for Excellence
Premium technical support
We know you’re busy, so when something doesn’t work quite right, our experts are here to help you fix it, fast.
Around-the-clock response 24/7
You have questions. We have answers. Our 24/7 support guarantees a rapid response to your support inquiries.
Access anywhere
Cohesity will respond the way you prefer: phone, web, email, and IM.
Flexible contract lengths
We offer one-to-five-year contracts to meet your business needs.
Release access
Take advantage of rapid releases by accessing our newest software features.
Response time guarantee
Initial response time for a P1 error is one hour. Two and four hours for P2 and P3.
Parts delivery
Get the parts you need when you need them, from hours to the next business day.
Global technical support numbers
- Americas
- Americas
- EMEA
- APAC
Cohesity CERT (Cyber Event Response Team)
Respond faster, recover smarter—because your business can't afford downtime
- Minimized downtime and data loss: Expert incident response with robust recovery tools dramatically reduces the risk of data loss so your business can recover faster.
- Rapid response to incidents: Cohesity CERT immediately steps in to help you contain the damage and initiate recovery.
- Strategic partnerships: We’ve partnered with the world’s leading cybersecurity incident response firms, so you have what you need to respond to cyberattacks.
Enhanced Services
- Hardware Installation
- Hardware Installation
- Installation and implementation bundles
- DataProtect
- SmartFiles (File and object)
- Data Security
- Operational support services
- Custom scoped services
Customer Success at Cohesity
Cohesity Customer Success Services helps you move faster, reduce risk, and achieve meaningful outcomes across your entire Cohesity environment. From tailored engagement, success planning, and deep product expertise, we support your goals and help you get ahead of potential challenges. You’ll gain a trusted partner focused on accelerating time to value and long-term success.
8x winner of the NorthFace ScoreBoard Award (NFSB)
We’re proud to have won this customer service excellence award every year since 2016.
With Cohesity, we’re doing more with less. As SaaS, it saves us from the monthly drill of patching servers and applications, freeing our people’s time for higher-value work. The total Cohesity experience — security options, SaaS model, and support — was just what we’d hoped for. If we went back in time, we’d make the same decision.”
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In my 25-year IT career, Cohesity gave me the best ever help setting up the product. Unlike other vendors, Cohesity didn’t just hand me a 200-page manual. Instead they scheduled a couple of two-hour sessions and got it done. My rep was patient, intelligent, and could not have done a better job.”
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Cohesity support professionals are responsive and knowledgeable. They are always willing to take the time to answer our questions and help us stay resilient.”
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Cohesity support is immensely fast, and we get to the right people, right away. Out of our group of data vendors, which is fairly extensive, Cohesity delivers the best support. It sets the tone for the experience and creates loyalty across my team."
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We experienced a dramatic performance increase with Cohesity and always had a fantastic experience with its support team."
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Resources
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Solution Brief
