SISTIC Reduces Backup Time and Cost Across Its Hybrid-Cloud Environment with Cohesity

Challenges

Like most consumer-facing technology companies operating today, digital ticketing service and solution provider SISTIC was experiencing a dramatic proliferation of data within the organization, along with the added complexities of backing up and securing its data. The company’s legacy backup product was sufficient when first deployed, but as the business grew, it quickly became highly inefficient. The IT team initially backed up data to tapes and then transferred the tapes to its off-site storage location. This added significant time to recover files. Each day this effort required, on average, two hours of a person’s time. Then, after data was sent to the off-site storage location, if SISTIC wanted to recall it, the organization had to wait for someone to physically bring the data back.

Over the last decade, the company has evolved from an exclusively on-prem IT environment into an organization that is using a combination of private and public cloud solutions in addition to managing three data center locations. While this type of hybrid cloud model is common among today’s enterprises, the IT team was struggling with the growing challenge of mass data fragmentation: where data was inefficiently stored in infrastructure silos across locations, making it difficult and costly to gain visibility into and manage data effectively. This problem would only get worse as data volumes increased.

With only a small team to manage its data infrastructure, Richard Lee, Head of IT Infrastructure and Service Delivery, explains that “The solution we had could be updated, but after testing we found that there were better, more modern solutions available in the marketplace. There is valuable data to be found in organizations and you need intelligent software to really manage it.”

SISTIC looked for  the following requirements in a single data management platform:

• Scalable, modern, software-defined backup solution
• Simplified data management for on-prem and cloud environments
• Ability to move away from legacy tape libraries
• Improved backup windows

Solution

“We ultimately agreed that Cohesity was the right solution for us because it checked all the boxes of our evaluation criteria. I also learned that Cohesity offers very strong support after speaking to many other people about their experiences with similar products and solutions at industry events,” states Lee.  

 With Cohesity, SISTIC has been able to manage its data in a much more effective way. The team wanted a way to be able to view data across environments and easily manage backups from one dashboard. The team turned to Cohesity Helios, a SaaS-based management solution that provides simplified and unified data management across both on-prem and cloud locations. 

 SISTIC also likes Cohesity’s cloud-native capabilities. For example, backing up Office 365 data was made simple. In addition, the team is using Cohesity’s long term archival capabilities to archive over 20TB of files that – due to regulatory guidelines – the company is required to keep for five to seven years. The company also uses Cohesity’s DataPlatform as a scale-out NAS solution to manage internal file shares for users.   

 Other notable features for SISTIC were the fast search and anti-ransomware capabilities. Cohesity’s anti-ransomware offering enables organizations to deter, detect, and rapidly respond to a ransomware attack. Another key challenge for organizations can be auditing the number and size of files users are saving to shared filer drives. With the Cohesity Spotlight application, the IT team has detailed visibility into who is saving what files to the internal file share. 

I think Cohesity could be the next product to take the Singaporean market by storm. It allows companies to make the transition to the cloud and the beauty of Cohesity is the solution makes data simple to understand, and removes obstacles to simplify data management across our entire organization.”

– Richard Lee, Head of IT Infrastructure and Service Delivery